{"id":2933,"date":"2019-11-06T09:58:48","date_gmt":"2019-11-06T09:58:48","guid":{"rendered":"https:\/\/easyprintersupport.com\/?p=2933"},"modified":"2024-02-20T17:59:44","modified_gmt":"2024-02-20T12:29:44","slug":"brother-printer-is-working-but-scanner-says-not-connected","status":"publish","type":"post","link":"https:\/\/www.easyprintersupport.com\/brother-printer-is-working-but-scanner-says-not-connected\/","title":{"rendered":"What to do If Brother Printer is Working But Scanner is Saying Not Connected?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2933\" class=\"elementor elementor-2933\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca40864 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ca40864\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-110d7b93\" data-id=\"110d7b93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dc2e68a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc2e68a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-57f1bd1f\" data-id=\"57f1bd1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2be661cf elementor-widget elementor-widget-heading\" data-id=\"2be661cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Brother Printer Connected But not Scanner<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a5cb5c3\" data-id=\"4a5cb5c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49b44172 elementor-widget elementor-widget-image\" data-id=\"49b44172\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"465\" height=\"418\" src=\"https:\/\/www.easyprintersupport.com\/wp-content\/uploads\/2019\/07\/easyprinter.png\" class=\"attachment-large size-large wp-image-22228\" alt=\"easyprinter\" srcset=\"https:\/\/www.easyprintersupport.com\/wp-content\/uploads\/2019\/07\/easyprinter.png 465w, https:\/\/www.easyprintersupport.com\/wp-content\/uploads\/2019\/07\/easyprinter-300x270.png 300w\" sizes=\"(max-width: 465px) 100vw, 465px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-19b6bee3 elementor-widget elementor-widget-spacer\" data-id=\"19b6bee3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3468dd0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3468dd0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ffd3ff\" data-id=\"8ffd3ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81faa78 elementor-widget elementor-widget-heading\" data-id=\"81faa78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Brother Printer is Working But Scanner Says not Connected<\/b><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-775d5fd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"775d5fd\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60b8c2d\" data-id=\"60b8c2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-349c48d elementor-widget elementor-widget-text-editor\" data-id=\"349c48d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Brother printers can often face scanning errors. In this writeup we have described in\u00a0brief the solutions Brother Printer is Working But Scanner is\u00a0Saying not connected<strong>.<\/strong><\/p><p>The first and foremost step is to enable your Brother printer scanner which can be done by following these steps-<\/p><ul><li>Press the power button on your printer to turn it &#8216;ON&#8217;.<\/li><li>Make sure that the correct printer drivers are downloaded and installed.<\/li><li>Now ensure that your network connection between your computer and printer is \u00a0securely established and your \u00a0printer is in &#8216;available&#8217; status.<\/li><li>Check the available firewall settings to ensure that there is no block on printer drivers.<\/li><li>Check the control center setting as it should be in running status.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cf0594 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cf0594\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83ab50a\" data-id=\"83ab50a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b041d0 elementor-widget elementor-widget-text-editor\" data-id=\"5b041d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Brother Printer Should Be Error Free:\u00a0<\/strong><\/p><p>When you check the printer if the LCD screen of the printer is blank there are two possibilities- The printer is off or in sleep mode.To correct this press the power button and hold it till your printer comes out of the sleep mode. Also check if the printer\u2019s power chord is plugged in or not.<\/p><p>Your printer may show you errors such as-<\/p><ul><li>Paper jam error<\/li><li>Ink toner is empty<\/li><li>Printer Off-line etc<\/li><\/ul><p>You need to follow the troubleshooting steps for these errors to keep your printer in &#8216;Ready to use&#8217; status&#8217;. It is vital to ensure the active status of your printer in order to use the scanner.<\/p><p><strong>Brother printer should be available to print:\u00a0<\/strong><\/p><p>You can make your Brother printer in available to print status by following these steps-<\/p><ul><li>\u00a0Click the start menu and click on the control panel settings.<\/li><li>Now click on the &#8216;device and printer&#8217; option.<\/li><li>After that right click on available brothers printer and select printer properties.<\/li><li>Thereafter uncheck the &#8216;use printer offl-ine&#8217; option if it is selected. This will bring your printer back online from offline.<\/li><li>Finally you can click on printer test page to see if the printer is printing.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12bf53b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12bf53b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d1bc7c\" data-id=\"0d1bc7c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c48c9db elementor-widget elementor-widget-text-editor\" data-id=\"c48c9db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Brother Printer Scanner Driver:\u00a0<\/strong><\/p><p>You can check your printers scanner driver by the following ways-<\/p><ul><li>Open the scanner settings in the control panel and\u00a0select the scanner from the list of shown scanners.<\/li><li>Now in the search bar type the word scanner and click the option &#8216;view scanners and cameras&#8217; option.<\/li><li>Check the scanner icon on the brother printer as it should be in available. In case if it&#8217;s not available, ensure that you install your scanner driver correctly from the Brother \u00a0printers official website.<\/li><\/ul><p><strong>IP address of the Brother Printer:\u00a0<\/strong><\/p><p>In case of wireless setup you can locate and configure the IP address of your printer by following ways-<\/p><ul><li>Press the menu option on your brother printer.<\/li><li>Now select the printer reports.<\/li><li>After that select the option for network configuration and press &#8216;OK&#8217;.<\/li><li>\u00a0Now click on the start and exit. In case if the \u00a0IP address of the printer reads as &#8216;0.0.0.0&#8217; this means that it will take some time to configure. If it doesn&#8217;t work then try this process again.<\/li><\/ul><p><strong>Set the IP address for the Scanner Driver:\u00a0<\/strong><\/p><ul><li>Open \u00a0and select your \u00a0scanner and cameras option from the control panel of your computer.<\/li><li>Now click on properties and choose your scanner from the above option.<\/li><li>Now click on the network setting tab.<\/li><li>Thereafter select and specify your machine by address by entering the IP address for the scanner.<\/li><li>Lastly click on &#8216;OK&#8217; to complete the process.<\/li><\/ul><p><strong>Firewall Settings play an important role:\u00a0<\/strong><\/p><p>The firewall is another kind of security software which might stop your brother printer from scanning by blocking the network scanning option in your system. Therefore to avoid this you need to disable your firewall so that the network scanning software works well for your system.<\/p><p>Follow the following steps to disable the firewall settings-<\/p><ul><li>Open the control panel setting and click on window firewall setting.<\/li><li>Now select the network and sharing center and check your network settings as it should be active in nature.<\/li><li>Thereafter select the windows firewall option and turn it &#8216;off&#8217; or &#8216;on&#8217; asper your requirements.<\/li><li>Now choose the firewall settings and click on advance settings tab.<\/li><li>Now select the inbound rules and click and enter the \u00a0port.<\/li><li>After that select the allow option to to save your firewall settings. The will prevent your firewall from blocking your printer and scanner.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-388249e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"388249e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54ed455\" data-id=\"54ed455\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d210f7d elementor-widget elementor-widget-text-editor\" data-id=\"d210f7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Scanner won\u2019t scan from the brother\u2019s printer:\u00a0<\/strong><\/p><p>You may face a common error that the scanner is not scanning in a regular mode. To fix this error follow the below mentioned steps-<\/p><ul><li>Open the control panel settings<\/li><li>Now open the system and security settings and click the firewall window,<\/li><li>Select allow windows program and click on change settings.<\/li><li>Select file printer sharing option for your network location then click ok.\u00a0 Now your scanner will work.<\/li><\/ul><p><strong>Ensure the Control Setting is running:<\/strong><\/p><ul><li>Click on start and open apps.<\/li><li>Now click on brother printer and select the printer utilities.<\/li><li>Now select the control panel and click on scanning option.<\/li><li>Thereafter check if the scanner settings are matching the network settings or not. Incase if its not matching, \u00a0configure the IP address of your printer.<\/li><li>Now apply the settings and click on &#8216;ok&#8217;.<\/li><li>Lastly Select the printer by its name and click \u00a0on apply changes and close the window. Now your scanner is ready to use.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cd87c8 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cd87c8\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6688aac\" data-id=\"6688aac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a634f55 elementor-widget elementor-widget-text-editor\" data-id=\"a634f55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Conclusion:\u00a0<\/strong><\/p><p>In the above steps we have highlighted the solutions to fix the problem &#8216;Brother printer is working but scanner says not connected&#8217;. The accurate implementation of these steps should fix your printers scanning issue. However if you are unable to fix your issue then fell free to contact us on the helpline number provided or you can contact the Brother&#8217;s helpline from their official website.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e12ad7 elementor-widget elementor-widget-shortcode\" data-id=\"5e12ad7\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<!-- Generated by TaxoPress 3.12.0 - https:\/\/wordpress.org\/plugins\/simple-tags\/ -->\n\t<div class=\"taxopress-output-wrapper\"> <div class=\"st-post-tags \">Tags:  \n\t<a href=\"https:\/\/www.easyprintersupport.com\/tag\/brother-scanner-not-scanning\/\" title=\"brother scanner not scanning\">brother scanner not scanning<\/a>, <a href=\"https:\/\/www.easyprintersupport.com\/tag\/brother-scanner-not-working\/\" title=\"brother scanner not working\">brother scanner not working<\/a> <br \/> <\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Brother Printer Connected But not Scanner Brother Printer is Working But Scanner Says not Connected Brother printers can often face scanning errors. In this writeup we have described in\u00a0brief the solutions Brother Printer is Working But Scanner is\u00a0Saying not connected. The first and foremost step is to enable your Brother printer scanner which can be &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"What to do If Brother Printer is Working But Scanner is Saying Not Connected?\" class=\"read-more button\" href=\"https:\/\/www.easyprintersupport.com\/brother-printer-is-working-but-scanner-says-not-connected\/#more-2933\">Read more<span class=\"screen-reader-text\">What to do If Brother Printer is Working But Scanner is Saying Not Connected?<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[127],"tags":[238,237],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/posts\/2933"}],"collection":[{"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/comments?post=2933"}],"version-history":[{"count":7,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/posts\/2933\/revisions"}],"predecessor-version":[{"id":47909,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/posts\/2933\/revisions\/47909"}],"wp:attachment":[{"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/media?parent=2933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/categories?post=2933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.easyprintersupport.com\/wp-json\/wp\/v2\/tags?post=2933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}